Thank you for shopping with us! We aim to deliver your products as quickly and efficiently as possible. Please find our shipping policy below, including shipping details for the USA, Singapore, and other international destinations.
1. Shipping Locations
United States: We ship to all 50 states within the USA, including Alaska and Hawaii.
Singapore: We provide fast and reliable shipping within Singapore.
Other Countries: We offer international shipping to most countries. If your country is not listed, please contact us directly for more details.
2. Shipping Times
United States:
Standard Shipping: 5-7 business days (free for orders over $50).
Expedited Shipping: 2-3 business days ($15 flat rate).
Overnight Shipping: 1 business day ($25 flat rate).
Singapore:
Standard Shipping: 3-5 business days (free for orders over SGD 50).
Express Shipping: 1-2 business days ($10 flat rate).
Other Countries:
Standard Shipping: 7-14 business days (varies based on country, starting at $20).
Express Shipping: 3-7 business days ($30 flat rate).
Note: Delivery times may vary due to customs processing, holidays, or other factors.
3. Shipping Rates
United States:
Standard Shipping: Free for orders over $50, otherwise $5.
Expedited Shipping: $15.
Overnight Shipping: $25.
Singapore:
Standard Shipping: Free for orders over SGD 50, otherwise SGD 5.
Express Shipping: SGD 10.
Other Countries:
Standard Shipping: Starting at $20 (depending on destination).
Express Shipping: Starting at $30.
Shipping rates will be calculated at checkout based on the weight of your order, destination, and shipping method selected.
4. Order Processing
Orders are usually processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
5. Customs, Duties, and Taxes
For international shipments (outside of Singapore and the USA), the customer is responsible for any customs duties, taxes, or fees that may apply to your order. These charges are beyond our control, and we recommend that you check with your local customs office before placing an order.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your order status through the provided tracking link.
7. Order Issues or Changes
If there is an issue with your order, such as an incorrect address or delayed delivery, please contact our customer support team at requests@stepinvoguecomfort.com as soon as possible. We are happy to assist you.
8. Contact Us
If you have any questions about shipping or need assistance with your order, please don’t hesitate to reach out to us at:requests@stepinvoguecomfort.com
